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This page serves as a guide for the resources and information necessary to individually assist our diverse student population and facilitate a positive and supportive learning environment.

Engaging with Students

Since Online Learning lacks a face-to-face component, intentional engagement with students is of vital importance. Student engagement may include weekly announcements, responding to Discussion posts, messaging through Canvas Inbox, providing grading feedback, and using Google Voice. Additionally, instructors need to provide a Course Introduction and Personal Introduction within the Syllabus tab of your Canvas Course Shell.  

Students with Disabilities

Florida State College at Jacksonville recognizes the importance of assisting and encouraging all students to reach their full potential. In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act as amended in 2008, and Section 504 of the Rehabilitation Act of 1973, the College ensures that its admission requirements are uniformly applied, and that its services, activities, facilities and academic programs are accessible to and usable by all qualified students. The Office of Services for Students with Disabilities (OSSD) implements and coordinates reasonable accommodations and disability-related services to promote full participation of individuals with disabilities in all aspects of college life.

Each professor will be notified if any students with disabilities are enrolled in a specific class. The communication from the Student Support department will specify what accommodations have been approved and must be offered. Each online course is already set up to be ADA compliant and to offer information in various ways -- such as a printed transcript for a video or an audio message for a visually impaired student. Faculty should use caution when adding any additional materials or media items and take steps to ensure compliance with ADA requirements.

The following resources are made available via the College website:

If a student requests accommodations and an official memo has not been received -- please refer the student to the Student Support team or 904-997-2594. All students are required to be registered before receiving any class accommodations. Please remember that each professor should verify that a FERPA authorization form has been signed before discussing accommodations with a parent or other third party. Faculty are also not allowed to grant accommodations for a student who has not registered with the Office of Students with Disabilities.

Ombudsman Services

The FSCJ Office of the Ombudsman was created in July 2015 and serves as an informal, impartial, confidential and independent student resource. Its mission is to offer students a safe and private environment to discuss escalated complaints, concerns, or problems related to college policies, processes, and appeals as well as decisions related to the student’s access to courses and credit granted toward the degree. When appropriate, the office may initiate an informal intervention that offers an acceptable resolution to all parties. Students can express their complaint or concern about navigating these processes verbally or in writing. For more information, contact the College Ombudsman at (904) 632-3044 or ombuds@fscj.edu.

Student Resources

Software for Students

Free Microsoft Office Software is available for all FSCJ students, staff and faculty! This service should help any students who are going to school on a limited budget. 

Tutoring Services

FSCJ offers free access to Brainfuse online tutoring for all FSCJ students. Please Visit the Tutoring Services site for details on these services.

  • On Campus Tutoring: Access to tutoring services can be found through the College Library and Learning Commons -- nights and weekends available!
  • Online Tutoring: These services are available 24/7 – any FSCJ student can get online assistance through BrainFuse 

Canvas Help

New online students may benefit from the Canvas Student Guide. Specifically, they may appreciate having access to the following short tutorials to navigate online courses and processes:

Canvas Tutorials:

New online students who need help with Canvas or other technology used for online classes may also choose to visit the Library and Learning Commons to meet with a technology tutor.

Technology Help

For assistance with technology issues or College processes, use the Knowledge Base to search for information, “how to” tutorials, and more on a wide range of topics with more being added every day.

College Resources

Many students may come to a professor with questions about the College in general. Information on all relevant College departments can be found below. Faculty are encouraged to direct students to the Academic Office or FSCJ Online Resource Center.

Our Department

Student Handbook

For assistance with student information in general, the Student Handbook is an excellent resource to share with your students. This Handbook includes the following sections:

Student Support Services

FSCJ is committed to supporting all students and offers a number of different departments that are available to any student with any type of need:

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